All mail orders are sent via Canada Post and their partners. Rates are calculated with the Canada Post shipping calculator at checkout. Canadian orders over $150 (before tax) ship free. Handling time is currently 1-5 business days.
Customs or duties may be applicable to certain orders.
Once it's out of our hands, we are not responsible for delayed or lost orders nor can we control the logistics of shipping.
Express delivery with our courier service currently goes out daily, during business hours. Select the option at checkout.
Lead time is usually about 1 or 2 days for zone 1 and 2 (central Toronto). The greater Toronto area and other parts of Ontario (zone 3 and 4) is about 2-4 days.
To ensure prompt delivery, express orders need to be placed by 3pm daily. Orders placed after that will be shipped the following operating day.
In-Store Pick Up
In-store pick-up is free and available daily during business hours at 928 Queen Street West and 1179 Queen Street East, Toronto. Just select it at checkout.
When picking up your item, please have your order number handy. Ask an associate at the front desk.